Support
Help with publishing, preview URLs and HTTPS.
Choose the support route that suits you. HostLuma.app support focuses on connected projects, publishing status, HTTPS preview URLs and account access. The Portal shows custom-domain and SSL status, and you can attach your own domain from there too.
Support routes
Choose the right way to get help.
Use Host Luma's contact centre for live chat, a support ticket and the established contact form.
WhatsAppWhatsApp supportMessage Host Luma directly from your phone.
EmailEmail supportSend account or hosting-side questions to support@hostluma.co.uk.
PortalCustomer portalCheck publishing status, logs, app details, billing and account information.
AI Hosting docsDocumentationFollow the connected-project workflow, compatibility guidance and troubleshooting guides.
Knowledge baseGuides and tutorialsBrowse Host Luma's wider knowledge base and troubleshooting articles.
Scope
What support covers.
Can support fix my AI-generated code?
Support can help identify hosting-side issues and point to logs. Website code and content remain the customer's responsibility.
Can I use live chat, WhatsApp or a support ticket?
Yes. The Host Luma contact centre provides the live-chat, support-ticket and contact-form routes. WhatsApp support and email are available from this page too.
Can support help with domains?
Yes. The AI Hosting Portal has a self-service route to attach a custom domain and shows its verification, SSL and CDN status. Support can help if verification doesn't complete as expected.
What should I include when asking for help?
Include your application preview URL, the approximate time of the issue, what you expected to happen and any visible publishing log message. Never send passwords, API keys or payment details.
Is support UK-based?
Yes. Host Luma is a UK hosting company. Standard support runs 12pm–7pm UK time, seven days a week, over live chat, WhatsApp or email. If a server-level issue affects your site, that becomes a 24/7 emergency response, not a ticket queue.